Refund and Cancellation Policy

Last updated: 8 October 2026

Memberships are digital, are activated on request and start counting from activation. Because of this, an amount once paid is not refundable, except in the cases below.

When we will refund or make good

• You were charged more than once, or an excess amount was debited, for the same membership because of a technical error. The excess amount will be refunded.
• You paid and submitted the registration form, but we are unable to activate your membership. We will either activate it at no extra cost or, if you prefer, refund the amount.
• We cannot provide the service for the paid period for reasons within our control.

How to claim

• Email ogtrader.live@gmail.com with your registered mobile number, the UPI transaction ID and a screenshot of the payment.
• We verify every claim manually. If it is valid, the refund is sent by UPI/bank transfer to the paying account within 21 calendar days of your claim; it may take a few more days to show in your bank, depending on the bank.

No refund

• Change of mind, not using the service, or dissatisfaction with market outcomes.
• Access ended because of a breach of the Terms and Conditions.
• Interruptions caused by data providers, exchanges, internet or power failures, or other events outside our control.

Liability for failed payments

We are not responsible if a payment fails or is delayed because of incorrect details, insufficient funds, bank or UPI network issues, or events beyond our control.